FAQs
How soon will I receive my order?
Generally, our orders arrive in 1-4 weeks.
How can I track my order?
After processing your order, you will get an email confirmation with the tracking number. Click here to track your order.
How can I pay for my order?
We accept all major credit cards and PayPal payments. All the payments are processed through a secured checkout process.
Do I have to pay for delivery?
Yes, you have to pay for shipping. Only U.S. orders over $49 apply for free shipping.
Do you provide worldwide delivery?
We only ship to the United States.
What is your return/refunds policy?
In case you are not satisfied with your order, you have 15 days to apply for full refund. We will send you all the necessary information for proceeding a refund. However, all the expenses related with return shipment is a customer's responsibility. You can read the full return/refunds policy here.
You can send us an email to eresfuego@eresfuego.com. Please include your order number and any other relevant information.